Schneider Electric’s QO Plug-On-Neutral Load Center Recall Includes Certain Cummins Inc. Transfer Switches RA112L1

RA112L1 Automatic Transfer Switch Recall

Cummins Inc. has notified Norwall PowerSystems that it is recalling certain RA112L1 Residential Automatic Transfer Switch es(ATS). The ATS incorporates a QO Plug-On-Neutral Load Center manufactured by Schneider Electric with potential electrical issues that could lead safety concerns. Schneider Electric will inspect and repair or replace any installed QO Plug-On-Neutral Load Center with a serial number listed in the table at the end of this article.

The scope of the recall covers load centers manufactured by Schneider Electric including specific transfer switches that fall under the following conditions.

  • All RA112L1 transfer switches manufactured between February 1, 2020, and January 12, 2022, are included in the recall.
  • All RA112L1 transfer switches with date codes between 200561 and 220233 are included in the recall.

At the heart of the issue is a potentially loose neutral screw connection on the load center’s circuit breaker panel. The torque applied to the wire binding screw within the lug body to the Plug-on-Neutral bar may be insufficient. Over time, this unsecured electrical joint could result in losing the neutral­ connection and potentially lead to overheating at the load.

“Safety is our highest priority. Schneider Electric has been working closely with the Consumer Product Safety Commission (CPSC) on the QO Plug-On Neutral Load Center Recall. Please note that the intended course of action for affected product is to inspect and if necessary, repair or replace free of charge. While this is a safety concern, we do not believe there is an imminent threat. No injuries have been reported. We strongly recommend that if you believe you have affected product based on the date ranges listed on the CPSC recall website, that you contact Schneider Electric via the website below. Please ensure you have working smoke alarms as you await your free inspection and possible repair. We appreciate your patience as we work through this process, and we get information out to you as quickly as we can.”

Schneider Electric

Travis LaVallie at Norwall noted that homeowners should not attempt to inspect the panel or repair it. A Schneider Electric authorized technician will inspect the affected panels and make any repairs necessary. Homeowners with a RA112L1 transfer switch should check the date code or manufacturing date of the ATS. If you have an ATS affected by the recall, contact Schneider Electric for a free inspection and repair, if necessary.

Read the Product Recall Safety Notice

A loose electrical connection can overheat and has the potential for causing a fire. Burns and other signs of overheating at the load are symptoms of the issue, but a load center not exhibiting the symptoms may still have a loose connection that must be identified and fixed.

Other symptoms:

  • A floating neutral in the panel may cause voltage fluctuations—higher or lower voltage than the rated voltage of 120 Volts or 240 Volts.
  • The actual voltage supplied to installed circuits may vary as other connected loads turn on or off, or change.
  • A voltage higher than normal or high heat could damage the connected loads.
  • Fluctuating lights—lights may dim or brighten.
  • Loads operate abnormally.
  • Breakers that trip may not reset.

The product range affected are QO Plug-On Neutral (PON) l Load Centers manufactured at Plant code 15 ONLY, from February 1, 2020, through January 12, 2022, which is equivalent to date code 200561 through date code 220233.


What to do if you have a Cummins Inc RA112L1 Transfer Switch

Danger! Do not attempt to inspect or repair the load center yourself.

  • Look in the table below for the serial number of your RA112L1 Transfer Switch. If the serial number appears in the table, the recall includes your transfer switch.
  • You can also verify that the automatic transfer switch date code is between 200561 and 220233 and if the manufacturing date is between February 1, 2020, and January 12, 2022.

If your RA112L1 Transfer Switch meets either of the above two conditions, you must contact Schneider Electric and request an inspection or repair.

    How to find the date code

    1. Open the front cover the load center—the lower part of the transfer switch with the circuit breakers.
    2. The label inside the door has the information required. Find the Square D Logo on the label and note the date code inside the yellow box. If the date code falls between 200561 and 220233, you must have the transfer switch and load center inspected by Schneider.

    Option 1

    Chat Live with Schneider Electric from 8 AM to 8 PM EST.

    Go to the Contact Page, Scroll Down, and Click “Start Chat”.

    Option 2

    Fill out the online form to Request an Inspection .

    Option 3

    Email the Schneider Electric Safety Recovery Team. Expect a response in about 8-10 business days.

    Option 4

    Call Technical Support at +1877-342-5173 between 8 AM and 8 PM EST.

    You can also call the Product Safety Notice: QO Plug-On-Neutral Load Center Line at 1-888-778-2733  from 8 AM to 8 PM EST. Press Option 8.

    Cummins Inc RA112L1 Serial Numbers Affected by Recall

    B202641979 E202652826 J202680638 K202683056 F212719178 C222749009
    B202641980 E202652827 J202680639 K202683057 F212719179 C222749010
    B202641981 E202652828 J202680641 K202683058 F212719180 C222749011
    B202641982 E202652829 J202680642 K202683059 F212719181 C222749012
    B202641983 E202652830 J202680643 K202683060 F212719182 C222749013
    B202641984 E202652831 J202680644 K202683061 F212719878 C222749014
    B202641985 E202652832 J202680645 K202683062 F212719879 C222749015
    B202641986 E202652833 J202680646 K202685289 F212719880 C222749016
    D202650805 E202652834 J202680647 K202685290 F212719881 C222749017
    D202650806 E202652835 J202680648 K202685291 F212719882 C222749018
    D202650808 E202652836 J202680649 K202685292 F212719883 C222749019
    D202650807 E202652837 J202680650 K202685293 F212719884 C222749020
    D202650904 E202652838 J202680651 K202685294 F212719885 C222749021
    D202650905 E202652839 J202680652 K202685295 F212719886 C222750393
    D202650907 E202652840 J202680653 K202685296 F212719887 C222750394
    D202650906 E202652841 J202680654 K202685297 G212721356 C222750395
    D202650909 E202652842 J202680655 K202685298 G212721358 C222750396
    D202650910 E202652843 J202680656 K202685774 G212721359 C222750397
    D202650912 E202652844 J202680657 K202685777 G212721360 C222750398
    D202650913 E202652845 J202680918 K202685778 G212721361 C222750399
    D202650914 E202652846 J202680919 K202685779 G212721362 C222750400
    D202650915 E202652847 J202680920 K202685781 G212721363 C222750401
    D202650916 E202652848 J202680921 K202685782 G212721364 C222750403
    D202650917 E202652849 J202680922 K202685783 G212721365 D222751377
    D202650918 E202652850 J202680923 K202685784 G212721366 D222751378
    D202650919 E202652851 J202680924 K202685785 G212722336 D222751379
    D202650920 E202652852 J202680925 K202685786 G212722337 D222751380
    D202650921 E202652853 J202680926 L202686616 G212722338 D222751381
    D202652701 E202652854 J202680927 L202686617 G212722339 D222751382
    D202652702 E202652855 J202681005 L202686618 G212722340 D222751383
    D202652703 E202652856 J202681006 L202686619 G212722341 D222751384
    D202652704 E202652857 J202681007 L202686620 G212722343 D222751385
    D202652705 E202652858 J202681008 L202686621 G212722344 D222751386
    D202652706 E202652859 J202681009 L202686622 G212722345 D222751387
    D202652707 E202652860 J202681010 L202686623 G212722346 D222751388
    D202652708 E202652861 J202681011 L202686624 H212724949 D222751389
    D202652709 E202652862 J202681012 L202686625 H212724950 D222751390
    D202652710 E202652863 J202681013 L202687070 H212724951 D222751391
    D202652711 E202652864 J202681014 L202687071 H212724952 D222751392
    D202652712 E202652865 J202681015 L202687073 H212724953 D222751393
    D202652713 E202652867 J202681016 L202687072 H212724954 D222751394
    D202652714 E202652866 J202681017 L202687075 H212724955 D222751395
    D202652715 E202652868 J202681018 L202687077 H212724956 D222751397
    D202652716 E202652869 J202681019 L202687078 H212724957 D222751419
    D202652717 E202652870 J202681020 L202687079  H212724958 D222751420
    D202652718 E202654044 J202681021 L202687082  I212727628 D222751429
    D202652719 E202654045 J202681022 L202687084  I212727629 D222751430
    D202652720 E202654046 J202681754 L202688954  I212727630 D222751431
    D202652721 E202654047 J202681755 L202688955  I212727631 D222751432
    E202652737 E202654048 J202681756 L202688956  I212727632 D222751435
    E202652738 E202654049 J202681757 L202688957  I212727633 D222751436
    E202652739 E202654050 J202681758 L202688958  I212727634 D222751437
    E202652740 E202654051 J202681759 L202689137  I212727635 D222751438
    E202652741 E202654052 J202681761 L202689136  I212727636 D222751439
    E202652742 E202654053 J202681762 L202689138  I212727637 D222751440
    E202652743 E202654219 J202681763 L202689139  I212727638 D222751441
    E202652744 E202654220 J202681764 L202689140  I212727639 D222751949
    E202652816 E202654221 K202681765 L202689141  I212727640 D222751950
    E202652817 E202654222 K202681766 L202689142  I212728606 D222751951
    E202652818 E202654223 K202681767 L202690018  I212728607 D222751952
    E202652819 E202654224 K202681768 L202690019  I212728608 D222751953
    E202652821 E202654225 K202681769 L202690020  I212728609 D222751954
    E202652822 E202654226 K202681770 L202690284  I212728610 D222751955
    E202652823 E202654227 K202681771 L202690285  I212728611 D222751956
    E202652824 E202654228 K202681772 L202690286  I212728612 D222751957
    E202652825 J202680637 K202681773 L202690287  I212728613 D222751958
    C222749005 F222759377 K202681774 L202690288  I212728614 D222752173
    C222749006 F222759378 K202683053 L202690289  I212728615 D222752174
    C222749007 F222759379 K202683054 L202690290  I212728616 D222752175
    C222749008 F222759380 K202683055 A212692082  I212729455 D222752176
    C212702137 L212735561 F222759371 A212692083  I212729456 D222752177
    C212702138 L212735562 F222759372 A212692084  I212729457 D222752178
    C212702139 L212735563 F222759373 A212692085  I212729458 D222752179
    C212702140 L212735564 F222759374 A212692086  I212729459 D222752180
    C212702141 L212735565 F222759375 A212692087  I212729460 D222752181
    C212702142 L212735566 F222759376 A212692088  I212729461 D222752182
    C212702143 L212735567 B222747560 A212692089  I212729462 D222752183
    C212702144 L212735568 B222747561 A212692091  I212729463 D222752184
    C212702145 L212735569 B222747562 A212692092  I212729464 D222752199
    C212702146 L212737660 B222747563 A212694052 J212732544 D222752200
    D212704075 L212737661 B222747564 A212694053 J212732545 D222752201
    D212704076 L212737662 B222747565 A212694054 J212732546 D222752202
    D212704077 L212737663 B222747566 A212694055 J212732547 D222752203
    D212704078 L212737664 B222747567 A212694056 J212732548 D222752204
    D212704079 L212737665 B222747568 A212694057 J212732549 D222752205
    D212704080 L212737666 B222747569 A212694058 J212732550 D222752206
    D212704081 L212737667 B222747570 A212694059 J212732551 D222752207
    D212704082 L212737669 B222747571 A212694060 J212732552 D222752208
    D212704083 L212737670 B222747572 A212694061 J212732553 D222752209
    D212704085 L212734487 B222747573 A212696373 J212732554 D222752210
    D212705505 L212734488 B222747574 A212696374 J212732555 D222752211
    D212705506 L212734489 B222747575 A212696375 J212732556 D222752212
    D212705507 L212734490 B222747576 A212696376 J212732557 D222752213
    D212705508 L212734491 B222747577 A212696377 J212732558 D222752214
    D212705509 L212734492 B222747578 A212696378 J212730822 D222752215
    D212705510 L212734493 B222747579 A212696379 J212730823 D222752216
    D212705511 L212734494 B222747580 A212696380 J212730824 D222752217
    D212705512 L212734495 B222747581 A212696381 J212730825 D222752218
    D212705513 L212734496 B222747582 A212696385 J212730826 D222754417
    D212705514 L212737084 B222747583 A212696386 J212730828 D222754418
    D212705515 L212737085 B222747584 A212696387 J212730829 D222754419
    D212705516 L212737086 B222747585 A212696431 J212730830 D222754420
    D212705517 L212737087 B222747586 A212696432 J212730831 D222754421
    D212705518 L212737089 B222748781 A212696433 J212730832 D222754422
    D212705519 L212737090 B222748782 A212696434 J212730833 D222754423
    D212705520 L212737091 B222748783 A212696435 J212730834 D222754424
    D212705521 L212737092 B222748784 A212696436 J212730835 D222754425
    D212705522 L212737093 B222748785 A212696437 J212730836 D222754426
    D212705523 L212737094 C222748786 A212696438 J212730837 E222754427
    D212705524 L212735654 C222748787 A212696439 J212731408 E222754428
    D212707626 L212735655 C222748788 A212696440 J212731409 E222754429
    D212707627 L212735656 C222748789 A212696443 J212731410 E222754430
    D212707628 L212735657 C222748790 A212696444 J212731411 E222754431
    D212707629 L212735658 C222748791 A212696445 J212731412 E222754432
    D212707633 L212735659 C222748792 A212696446 J212731413 E222754433
    D212707635 L212735660 C222748793 B212696607 J212731414 E222754434
    D212707653 L212735661 C222748794 B212696608 J212731415 E222754435
    D212707654 L212735662 C222748795 B212696609 J212731416 E222754436
    D212707774 L212735663 C222748796 B212696610 J212731417 E222755591
    D212707775 L212737116 C222748797 B212696611 J212732559 E222755592
    D212706496 L212737117 C222748798 B212696612 J212732560 E222755593
    D212706497 L212737118 C222748799 B212696613 J212732561 E222755594
    D212706498 L212737119 C222748800 B212696614 J212732562 E222755596
    D212706499 L212737120 C222748801 B212696615 J212732563 E222755597
    D212706500 L212737121 C222748802 B212696616 J212732564 E222755602
    D212706501 L212737122 C222748803 B212698729 J212732565 E222755603
    D212706502 L212737123 C222748804 B212698730 J212732566 E222755604
    D212706503 L212737124 C222748805 B212698731 J212732567 E222755605
    D212706504 L212737125 C222748806 B212698733 J212732568 E222757210
    D212706505 L212736128 C222748807 B212698734 J212732569 E222757211
    D212707779 L212736129 C222748808 B212698735 J212732570 E222757212
    D212707780 L212736130 C222748809 B212698736 J212732571 E222757213
    D212707781 L212736131 C222748810 B212698737 J212732574 E222757214
    D212707783 L212736132 C222748811 B212698738 J212732575 E222757215
    D212707784 L212736133 C222748812 B212698739 K212732578 E222757216
    D212707785 L212736134 C222748813 B212699493 K212732579 E222757217
    D212707786 L212736135 C222748814 B212699494 K212732580 E222757218
    D212707787 L212736136 C222748815 B212699495 K212732581 E222757219
    D212707788 L212736137 C222748816 B212699496 K212732582 E222757220
    D212707789 L212737648 C222748817 B212699497 K212732583 E222757221
    E212709100 L212737650 C222748818 B212699498 K212732584 E222757222
    E212709102 L212737651 C222748819 B212699499 K212732585 E222757223
    E212709104 L212737653 C222748820 B212699500 K212732586 E222757224
    E212709105 L212737654 C222748821 B212699501 K212732587 E222757225
    E212709106 L212737655 C222748822 B212699502 K212732588 E222757226
    E212709107 L212737656 C222748823 B212699729 K212732590 E222757227
    E212709108 L212737657 C222748824 B212699730 K212732591 E222757228
    E212709109 L212737658 C222748825 B212699731 K212732592 E222757229
    E212709110 L212737659 C222748826 B212699732 K212732593 E222759149
    E212709111 A222740360 C222748827 B212699733 K212732873 E222759152
    E212709112 A222740361 C222748828 B212699734 K212732874 E222759153
    E212709114 A222740362 C222748829 B212699736 K212732875 E222759154
    E212709115 A222740363 C222748830 B212699737 K212732876 E222759155
    E212709116 A222740364 C222748831 B212699738 K212732877 E222759156
    E212709117 A222740365 C222748832 B212699739 K212733764 E222759157
    E212709118 A222740366 C222748833 C212699936 K212733765 E222759158
    E212709122 A222740368 C222748834 C212699937 K212733766 E222759159
    E212709123 A222740369 C222748835 C212699938 K212733767 E222759160
    E212709124 A222740370 C222748836 C212699939 K212733768 E222759161
    E212709125 A222740371 C222748837 C212699940 K212733769 E222759162
    E212709126 A222740372 C222748981 C212699941 K212733770 E222759163
    E212709127 A222740373 C222748982 C212699942 K212733771 E222759164
    E212709128 A222740374 C222748983 C212699943 K212733773 E222759304
    E212709129 A222740375 C222748984 C212699944 K212733774 E222759305
    E212709130 A222740376 C222748985 C212699945 K212735470 E222759306
    E212709131 A222740377 C222748986 C212700013 K212735541 E222759307
    E212709132 A222740378 C222748987 C212700014 K212735542 E222759308
    E212709133 A222740379 C222748988 C212700015 K212735543 E222759309
    E212709134 A222740380 C222748989 C212700016 K212735544 E222759310
    E212709135 A222742416 C222748990 C212700017 K212735545 E222759311
    E212709136 A222742417 C222748991 C212700018 K212735546 E222759312
    E212709139 A222742418 C222748992 C212700019 K212735547 E222759313
    E212709140 A222742419 C222748993 C212700020 K212735548 E222759314
    E212709141 A222742420 C222748994 C212700022 K212735549 E222759315
    E212709143 A222742422 C222748995 C212700024 K212734465 E222759316
    E212709145 A222742423 C222748996 C212700992 K212734466 F222759317
    E212709147 A222742424 C222748997 C212700993 K212734467 F222759318
    E212709152 A222742425 C222748998 C212700995 K212734468 F222759319
    E212709153 A222742426 C222748999 C212700996 K212734469 F222759320
    E212709154 A222742427 C222749000 C212700997 K212734470 F222759322
    E212709746 A222742428 C222749001 C212700998 K212734471 F222759323
    E212709747 A222742429 C222749002 C212701000 K212734472 F222759324
    E212709748 A222742430 C222749003 C212701001 K212734473 F222759325
    E212709749 A222742432 C222749004 C212701003 K212734474 F222759326
    E212709750 A222742433 B222746851 C212701004 K212735550 F222759327
    E212709751 A222742434 B222746852 C212701487 K212735551 F222759345
    E212709752 A222742435 B222746853 C212701488 K212735552 F222759347
    E212709753 A222742436 B222747552 C212701489 K212735553 F222759353
    E212709754 A222742437 B222747553 C212701490 K212735554 F222759363
    E212709755 A222743462 B222747554 C212701491 K212735555 F222759365
    E212709756 A222743463 B222747555 C212701492 K212735556 F222759366
    E212709758 A222743464 B222747556 C212701493 K212735557 F222759367
    E212709759 A222743465 B222747557 C212701494 K212735558 F222759368
    E212709760 A222743466 B222747558 C212701495 K212735559 F222759369
    E212709761 A222743467 B222747559 C212701496 L212735560 F222759370
    E212709762 A222743468 F212715974 B222745680 F212715941 F212719175
    E212709763 A222743469 F212715975 B222745681 F212715942 F212719176
    E212709764 A222743470 F212715976 B222745682 F212715943 F212719177
    E212709765 A222743472 F212715977 B222745683 F212715944 B222746843
    E212709766 A222743473 F212717303 B222745684 F212715945 B222746844
    E212709871 A222743474 F212717304 B222745685 F212715946 B222746845
    E212709873 A222743475 F212717305 B222745686 F212715947 B222746846
    E212709876 A222743476 F212717306 B222746834 F212715948 B222746847
    E212709878 A222743477 F212717307 B222746835 F212715950 B222746848
    E212709879 A222743478 F212717308 B222746836 F212715951 B222746849
    E212709880 A222743479 F212717309 B222746837 F212715968 B222746850
    E212709881 A222743480 F212717310 B222746838 F212715969 B222744249
    E212709882 A222743481 F212717311 B222746839 F212715970 B222744250
    E212709887 A222743482 F212717312 B222746840 F212715971 B222744251
    E212709888 B222744244 F212719170 B222746841 F212715972 B222744252
    E212709889 B222744245 F212719174 B222746842 F212715973 B222744253
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